Refund policy

All sales at Gracie's Garden are final. Because each piece is handmade to order, we do not accept returns, exchanges, or cancellations for buyer's remorse, sizing, or color preference once an order has been placed. Once an order is placed, it cannot be cancelled or modified, as materials are cut and production begins shortly after purchase.

Please note that slight variations in wood grain, paint texture, and finish are natural characteristics of handmade items and are not considered defects. Ribbon and greenery may also vary from photos due to availability, but will be matched as closely as possible to the original design.

If your item arrives damaged during shipping, please contact us at hello@graciesgarden.shop within 5 days of delivery with your order number, photos of the damaged item, and photos of the shipping container/packaging showing the damage. This documentation is required to file an insurance claim with the shipping carrier. Once the claim is approved and paid, we will remake and ship your replacement item. Please note this process depends on carrier claim processing times and is outside of our direct control.

If your item is lost in transit, please contact us at hello@graciesgarden.shop so we can file an insurance claim with the shipping carrier. As with damaged items, we will remake and ship your item once the claim has been approved and paid. This process depends on carrier claim timelines and is outside of our direct control.

Custom and personalized orders are final sale and not eligible for return or refund, except for shipping damage or loss as described above.